Nestwise — Privacy Policy

Effective date: August 20, 2026 · Last updated: August 20, 2026

This Privacy Policy explains how Felcin LLC ("Company," "we," "us," or "our"), operator of the Nestwise application and website at nestwiseh.com (the "Service"), collects, uses, discloses, and protects your information. Nestwise helps you manage your home inventory and maintenance with AI. By using the Service, you agree to this Policy.

1. Information We Collect

a. Information you provide

Account & profile: name, email, and authentication identifiers (including Google Sign-In).
Home information: home address, year built, and other details you add about your property.
Inventory & media: home items and appliances, item photos, warranties, and notes.
Maintenance data: maintenance tasks, schedules, and completion logs.
AI assistant chats: questions and messages you send to the in-app assistant.

b. Automatically collected

Device & usage data: device type, OS, app version, IP address, and log/usage data.
Camera & photo library: accessed only with your permission to add item photos.

2. How We Use Your Information

Provide, operate, secure, and improve the Service;
Organize your home inventory and maintenance schedule;
Identify items from photos and answer questions via the AI assistant;
Authenticate users and manage your account;
Provide support and service communications;
Prevent fraud and abuse and comply with law.

3. Artificial Intelligence Processing

Nestwise uses third-party AI services (including Anthropic's Claude models) to identify items from photos and power the home assistant. The photos, home context, and messages you submit are transmitted to these providers solely to produce results for you. AI outputs may be inaccurate and are not professional advice — see our Terms regarding electrical, plumbing, structural, and other specialized work.

4. How We Share Information

We do not sell your personal information. We share it only with:

Service providers: cloud infrastructure and authentication (Google Firebase), AI processing (Anthropic), and hosting providers under contract.
Legal & safety: to comply with law, enforce our Terms, or protect rights and safety.
Business transfers: in a merger, acquisition, or asset sale, subject to this Policy.

5. Data Retention

We retain your information while your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion anytime.

6. Data Security

We use industry-standard safeguards including encryption in transit and access controls. No system is completely secure.

7. Your Rights & Choices

Access, correct, or delete your personal information;
Control camera/photo permissions in device settings;
Close your account at any time;
Exercise US state (e.g., CCPA) or EU/UK GDPR rights where applicable.

Contact support@nestwiseh.com to exercise any right.

8. Children's Privacy

The Service is intended for users 18 or older. We do not knowingly collect information from children under 13.

9. International Users

We operate in the United States; by using the Service from outside the U.S., you consent to processing your information in the U.S.

10. Changes to This Policy

We may update this Policy and will post the revised version with a new "Last updated" date.

11. Contact Us

Felcin LLC
Email: support@nestwiseh.com

This document is provided as a starting point and does not constitute legal advice. Please have it reviewed by a qualified attorney. Governing law: State of Connecticut, United States.